BUSINESS CRM

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Business crm

Through CRM one can improve the quality and consistency of the relationship between your business and its customers, while gaining their loyalty. As your company grows, the customer databases will also start to grow, which makes streamlining communication with existing and potential customers difficult. Using CRM software is the perfect approach to solving all of these issues.

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WHAT DOES A CRM DO?

At the most basic level, CRM software allows marketers and salespeople to manage and analyze relationships with the company’s current and potential customers. It enables the tracking of every interaction with the company, and collects information about the customer. This way, when speaking to a customer, the marketer always knows who they are and sees their history with the company. This makes the interaction more personalized, increases the chances of conversion, and encourages customer trust and loyalty.

SMARTY CRM WILL ADD TRANSPARENCY AND EFFICIENCY TO YOUR BUSINESS

One of the qualities which set Onsite Geeks apart from our industry competitors is our excellent coverage.

WHAT IS CRM?

CRM is more than technology. When implemented successfully, CRM helps you build better customer relationships, increase company revenue and create a superior customer experience.
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WHY CHOOSE ONSITE GEEKS​

Our team of certified IT engineers and consultants manage all of our support services. We offer flexible hours including after-hours support and have a same day response guarantee. Our services are entirely scalable with a fixed monthly price.

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EXPERIENCE

OnSite Geeks has 20 years of experience managing Business IT for Small to Medium Businesses.

INFRASTRUCTURE

Your IT infrastructure is your business’ engine room. Concentrate on your business, let us take care of IT.

ONSITE & REMOTE OPTIONS

Our specialists work to resolve issues remotely or onsite depending on the task to resolve.

WHAT WE OFFER

KNOWLEDGE OF THE CUSTOMERS

With CRM softwares, you have all your contact information with both potential and existing customers, facilitating the process of marketing and advertising. With the use of CRM softwares you have the storage of all given activities, whether they are customer service requests or orders. In general, it helps you to know the needs of your contacts and also the type of contacts you have.

SEGMENTATION

When work is divided it seems much easier, and this is what CRM software offers. It allows you to segment your contacts based on both criteria and categories, which eases the task of making a concentrated list of customers. With segments, you can have the liberty to run marketing campaigns which are customer specific, while keeping track of sales growth and lead conversions. In a nutshell, you can differentiate between the potential, existing, and non-interested customers.

CUSTOMER RETENTION

Having many customers and not being able to retain a relationship with them, creates a negative impression. Customer Retention is equally crucial in gaining new customers. With CRM softwares you can easily set reminders for appointments with your existing customers, as it is automated to send follow-up emails to targeted customers. It can also remind you about customers who have not been in touch recently, so you can check on them with a follow-up email.

BETTER ANTICIPATED NEEDS

When you have information about a person’s buying habits, you know exactly when and how to pitch in. CRM softwares allows the sales team to modify sales based on the history of interaction between customers and your business. This helps you in analyzing the customer and focusing on their specific buying habits. All in all, CRM will help you to create a better experience for your customers.

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